Shipping Policy

Last Updated: October 11, 2026

Thank you for shopping at Nexorvik. This Shipping Policy explains our order processing, delivery estimates, tracking procedures, and shipping-related support.

Website: https://nexorvik.com

1. Order Processing

Orders are processed after payment has been successfully authorized.

Please allow approximately 1–5 business days for order processing before dispatch, unless a different timeframe is stated on the relevant product page or communicated to you before purchase.

Processing time is separate from transit time.

If a product is unavailable or an unexpected issue affects fulfillment, we will contact you using the information provided with your order and explain the available options.

2. Estimated Delivery Time

Our general estimated delivery timeframe is 30–45 calendar days from the date your order is placed.

This is an estimate, not a guarantee. Actual delivery may vary depending on destination, product availability, dispatch timing, carrier operations, customs clearance, public holidays, severe weather, and other circumstances outside our reasonable control.

Where the estimate for a particular product or destination differs, the specific estimate displayed before checkout will apply.

For orders shipped to the United Kingdom, any delivery period that must be agreed separately under applicable law will be clearly disclosed before purchase, and we will obtain the required agreement.

3. Shipping Destinations and Costs

Available shipping destinations and methods will be shown during checkout where supported.

Shipping charges, if any, will be displayed before you complete your purchase. We will not intentionally conceal mandatory shipping charges.

If we cannot ship to your selected destination or an order cannot be fulfilled, we will contact you to arrange an appropriate resolution, including a refund where required.

4. Tracking Information

When tracking is available, we will send tracking details to the email address associated with your order.

Tracking information may take several days to become active after dispatch. Some international shipments may have limited tracking updates during transit or customs processing.

If you have questions about your shipment, contact us with your order number.

5. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Before ordering, review the applicable checkout information and any product-specific shipping disclosures. Responsibility for import charges will be determined by the shipping arrangement and applicable law.

We will not describe a shipment as duty-paid or promise that no import charges will apply unless that statement is accurate for the relevant order.

6. Delivery Delays

Although we work to fulfill orders within the estimated timeframe, delays may occur due to customs inspections, carrier disruptions, extreme weather, public holidays, or other events.

If we become aware of a material delay, we will provide an update where reasonably possible and explain the available options.

If an order cannot be delivered within the timeframe required by applicable law or the delivery agreement, you may have cancellation or refund rights. We will honor those rights.

For US orders, where the FTC's shipping rules apply, we will comply with applicable requirements concerning promised shipping times, delay notices, customer consent to revised delivery estimates, and refunds when orders cannot be shipped as required.

7. Incorrect Shipping Information

Customers are responsible for entering accurate shipping information at checkout.

If you notice an error, contact us immediately at [YOUR CUSTOMER SERVICE EMAIL]. We will attempt to correct it before dispatch, but changes cannot be guaranteed after an order has shipped.

If a parcel is returned because of an incorrect address, we will contact you to discuss available options and any additional shipping charges that may lawfully apply.

8. Lost, Damaged, or Missing Packages

If your tracking information indicates that a parcel may be lost, or if your order arrives damaged or incomplete, contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number and relevant photos or tracking information.

We will investigate with the appropriate carrier or fulfillment provider and work toward a resolution consistent with applicable law.

A carrier's tracking status does not, by itself, eliminate any rights you may have if goods have not been delivered as agreed.

9. Contact Us

For shipping questions or order updates:

Website: https://nexorvik.com