Refund policy
At Nexorvik, we want you to be satisfied with your motorcycle parts and accessories. This Return and Refund Policy explains how to request a return, exchange, or refund when shopping at https://nexorvik.com.
1. 30-Day Return and Exchange Policy
We offer a 30-day return and exchange policy. You must contact us within 30 calendar days of receiving your order to request a return or exchange under this policy.
To qualify for a standard return, an item should be unused, uninstalled, in its original condition, and returned with its original packaging and any included accessories, manuals, and components.
We understand that you may need to inspect an item to determine whether it is suitable. Please do not install or modify a part before confirming compatibility.
Our 30-day policy does not limit any mandatory consumer rights you may have under applicable law, including statutory cancellation rights for eligible UK online purchases.
2. How to Request a Return or Exchange
To start a return or exchange, email us at [YOUR CUSTOMER SERVICE EMAIL] with:
- Your order number.
- The name of the item you wish to return.
- The reason for your request.
- Photos or videos if the item is damaged, defective, incorrect, or materially different from its description.
Please wait for our return instructions and return authorization before sending an item back.
We will provide the applicable return address and instructions. Do not send a return to an address that has not been confirmed by our customer service team.
3. Return Shipping Costs
For eligible standard returns under our voluntary 30-day policy, customers are responsible for return shipping costs unless we expressly agree otherwise.
If an item is defective, damaged on arrival, incorrect, or materially not as described, please contact us before returning it. We will explain the appropriate return or replacement arrangements in accordance with applicable law.
For eligible UK statutory cancellations, return postage is handled in accordance with applicable consumer law and the information provided before purchase.
Original shipping charges, taxes, and other amounts will be refunded where required by applicable law.
4. Exchanges
If you need a different item, size, or compatible part, contact us with your order number and the item you would like instead.
Exchanges are subject to stock availability and compatibility. If the requested replacement is unavailable, we will discuss available alternatives or a refund where applicable.
Please verify the product specifications, measurements, model year, and fitment information before ordering.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, missing components, or different from what you ordered, contact us as soon as reasonably possible.
Include your order number and clear photos or videos showing the issue. We will review the information and arrange an appropriate solution, which may include a replacement, repair, or refund as required by applicable law.
Nothing in this policy excludes or limits your mandatory legal rights.
6. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
For eligible UK statutory cancellations, refunds will be processed within the time limits required by applicable law, including any applicable requirements concerning the return of goods.
We will not charge a restocking fee for exercising a mandatory statutory cancellation right where such a fee is prohibited by law.
7. Late or Missing Refunds
If you have not received an expected refund:
- Check your payment account and recent transactions.
- Contact your bank or card issuer to ask whether the refund is pending.
- If the refund still cannot be located, contact us at [YOUR CUSTOMER SERVICE EMAIL].
Please include your order number so that we can investigate.
8. Items That May Not Qualify for Standard Returns
To the extent permitted by law, certain items may be excluded from our voluntary standard return policy, including items that have been installed, modified, damaged through misuse, or returned incomplete.
This does not exclude remedies for defective, faulty, misdescribed, or otherwise legally non-conforming goods, or any other rights that cannot legally be excluded.
9. UK Consumer Cancellation Rights
Eligible UK consumers generally have 14 days after receiving goods to notify us that they wish to cancel an online purchase, followed by a further 14 days to return the goods.
Exceptions may apply to certain types of products under applicable law. We will provide required cancellation and return information where applicable.
Where a statutory cancellation applies, we will refund eligible payments, including the standard outbound delivery charge where legally required. Refund timing and return postage will be handled in accordance with applicable law.
10. Contact Us
For all return, exchange, and refund requests, contact:
Website: https://nexorvik.com
Please include your order number in all order-related communications.